Our standard policies are below. For Craft & Tea Parties and Custom Designs, a detailed contract will be sent and signed by client and Soul & Oak before payment is requested.
Payment is due before an order will ship. As soon as payment has cleared, your order will be prepared and shipped within the guaranteed turnaround time.
Please contact us with any questions!
Custom orders of any kind must be paid for in full before we begin working on the item. *Custom orders are NOT returnable. Due to the personalized, made-to-order nature of custom work.
The carrier and shipping method for your purchase is at the discretion of Soul & Oak. Most packages are shipped via USPS and are insured. We will take into account the cost, the fragility of your items, and fastest transit time to select the appropriate method of delivery. If you would like to request a certain delivery method, please convo us for rates.
CUSTOMERS OUTSIDE OF THE UNITED STATES:
We love to ship internationally!
International Buyers – Please Note:
We use the United States Postal Service (USPS) for all international packages.
Any additional fees that may be assessed by your country are the responsibility of the buyer. This includes any import duties, taxes, and/or custom charges. These charges are not included in the item price or shipping cost. These additional fees and/or charges are the buyer's responsibility to pay. If a package goes unclaimed and the item is returned to us, a refund will be issued minus the shipping costs. No refunds will be issued until the item is returned to us.
Your satisfaction is a priority! All sales are final and no refunds are accepted. However, if there is a problem with your order we will do our best to resolve it.
3:RETURNS & EXCHANGES